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Distance Selling Regulations - do you know where you stand if a customer returns goods?
Merchants who trade online should be aware of the Distance Selling Regulations which are in place and overseen by the OFT (Office of Fair Trading). These regulations are to ensure suitable and effective guidelines are in place to protect both the consumer and the merchant during remote transactions i.e. selling online.Some points to note:
- Business to Business contracts are not covered by the DSR.
- Notable exceptions to the DSR are online auctions (eBay etc) and rental agreements (which have to be in writing)!
- The right to cancel does not apply in many situations e.g. perishable goods, betting services, unsealed CDs or DVDs and personalised goods.
These are just a few of the pertinent points to note. Please make sure you are aware of them or have at least read them if you are trading online. More information can be found here:
http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations/
Published in March 2008 newsletter
